- Orders and Return Policy
Orders and Return Policy
Orders & Returns Policy
Change or cancel an order
We are sorry that it is not possible to make changes to your order once you have placed it.
If you would like to add products to you order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Support team for advice at firstname.lastname@example.org. Please quote your order number and order date.
If your order has already been dispatched or delivered, then you will need to follow our Returns Procedure in the event of any unwanted products.
We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If you are unhappy with your purchase, we will exchange the item or issue a credit note, providing the goods are not damaged and the packaging is still all intact.
We ask that before you return your items that you e-mail us at email@example.com with your order number, your name and address and reason for return.
You have the right to return their order within 28 days of purchase. If you cancel the order after processing, only the product costs will be refunded upon receipt of returned goods as Simply Foxy does not refund postal charges.
All returned products will be refunded or exchanged, provided they have not been used or damaged. Postage costs will only be refunded if goods were received in error.
Any returned items must be received within 28 days of purchase to qualify for a refund or replacement. Any faulty goods returned after this time may only receive a part refund dependent on the amount of product used. Any goods returned more than 6 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
Any items damaged during return due to insufficient packaging may only receive a part refund at Simply Foxy's discretion.
In the rare event of a customer receiving an incorrect item, Simply Foxy will, upon receipt of the incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Simply Foxy will recharge the customer, send the correct item and on receipt of the returned item, refund the customer for the cost of their second order and for their return postage.
Orders returned by the Post Office as not picked up, will be refunded the cost of the products only. Customers will be notified and the order will be cancelled. The Customer will have to re-order should they require the item.
Sale, clearance or end of the line items cannot be returned or exchanged for any reason other than fault with the product as the item has been reduced in price to clear.
Refunds will take between 3-10 days to return.
If items are not received - refunds will not be made until at least 10 days after shipping date.
Items may be returned to:
Unit 3, Boyne Business Park,